Shipping & Delivery

PLEASE ALLOW UP TO FOUR BUSINESS DAYS FOR PROCESSING BEFORE YOUR ORDER IS SHIPPED. 

All products ship directly from the manufacturer. In some cases, we may ship products directly from Natti Home headquarters however in most cases, Natti Home does not directly handle the product. 

If you wish to cancel your order before it has shipped, we can check on it for you and if it has not yet shipped we can cancel the item. Please email us here: help@nattihome.com

You may track your order when shipped with e-packet on www.17track.net or www.usps.com 

For United States customers: USPS will make the final delivery.

SUNYOU tracking: This is the economic tracking system they use in Asia which can not be tracked once it leaves Asia. This shipping takes 20 days to receive after it is shipped. SUNYOU tracking numbers generally start with "U"

EPACKET tracking: This is the fastest tracking from China to the United States. It is a two legged tracking system. While the package is traveling in China, you may track it on www.17track.net and once it reaches the United States, USPS will start updating the package and make the final delivery. You may track it on www.usps.com - This shipping system takes 1 1/2 to 2 weeks for delivery after it is shipped. EPACKET tracking numbers start with "L" 

Please allow UP TO three weeks for EPACKET and six weeks for SUNYOU. (This is the worst case scenario, and in most cases Epacket will take 1-2 weeks and Sunyou will take 2 1/2 weeks)

If you have any questions please email us at help@nattihome.com